OMOYA Soryo (hereinafter referred to as "the Accommodation") recognizes the importance of protecting personal information and handles such information appropriately in accordance with the Act on the Protection of Personal Information of Japan and other applicable laws and regulations.
This Privacy Policy explains how we collect, use, manage, and protect personal information provided by our guests.
The purpose of this Privacy Policy is to establish the standards and procedures for the proper handling of personal information and to ensure its appropriate protection.
This Policy applies to all employees and personnel engaged in the operation of the Accommodation.
Personal information collected by the Accommodation will be used only for purposes that guests can reasonably expect, including:
Communicating with guests regarding reservations by telephone, email, or postal mail
Verifying the identity of guests
Providing, modifying, suspending, or canceling services related to reservations or stays
Providing information about products, services, special offers, and promotions
Conducting surveys and analyzing customer attributes for service improvement and the development of new services
The Accommodation may publish these purposes on its website or through other appropriate means.
The Accommodation collects personal information by lawful and fair means and only to the extent necessary to achieve the purposes stated above.
When personal information is collected through written forms or documents, the purpose of use will be clearly indicated in advance.
Personal information will be used only within the scope necessary to achieve the stated purposes and in a lawful and appropriate manner.
If personal information is to be used beyond the original purposes, the Accommodation will obtain the prior consent of the individual concerned.
The Accommodation will make reasonable efforts to keep personal data accurate and up to date to the extent necessary for the intended purposes.
The Accommodation will not disclose personal information to third parties except in the following circumstances:
With the prior consent of the individual concerned
When disclosure is necessary to service providers or contractors engaged in providing requested services
When disclosure is required by law
When collecting, using, or disclosing sensitive personal information, including special categories of personal data, the Accommodation will do so only when necessary for operational purposes and with the consent of the individual concerned, unless otherwise permitted by law.
The Accommodation implements appropriate organizational, human, physical, and technical safeguards to prevent unauthorized access, loss, destruction, alteration, leakage, or misuse of personal data.
Guests may request access to, correction of, deletion of, or restriction of the use of their personal information.
Upon verifying the identity of the requester, the Accommodation will respond appropriately in accordance with applicable laws and regulations.
The Accommodation handles personal information of individuals residing in the European Economic Area (EEA) and the United Kingdom in accordance with the General Data Protection Regulation (GDPR), where applicable.
Under the GDPR, eligible individuals may have the following rights:
The right to access their personal data
The right to request correction or deletion of personal data
The right to request restriction of processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time where processing is based on consent
To exercise these rights or make inquiries regarding GDPR-related matters, please contact us using the details below.
The Accommodation will respond promptly and appropriately to complaints, inquiries, and requests regarding the handling of personal information.
Email: contact@omoya-soryo.site
Representative:
Midori Ogi
Owner, OMOYA Soryo